Here are some of our frequently asked questions. Just click on the question to reveal the answer:

  1. Do you engrave items purchased from somewhere else?


    Yes. We will happily engrave merchandise purchased from other retailers. Bring the item down to us and the engraver will have a look at it and decide the best way to engrave it.

  2. What kind of materials can you engrave?


    Almost anything! We can diamond engrave metal and with the laser we can engrave a wide range of material, from metal and plastic to glass and wood. We can engrave the inside of rings as well.

  3. Can you engrave logos or images?


    Yes. We have the ability to incorporate logos and images. A process called sublimation allows us to print full colour on special metal and other products we stock such as beer steins and water bottles. We can also laser engrave logos and images such as photos onto many different surfaces.

  4. What file format do you prefer for logos?


    A vector or line drawing in a pdf, eps, ai or cdr file will provide us with the best quality image to work from. Second best would be a high quality bitmap in a jpg or bmp format.

  5. When will my order be ready?


    From the time the order is placed we will have it ready in 3-5 business days. For larger orders or if we do not have the item in stock, it may take a few days more. A rush service is available if you need your order in 1-2 business days (provided the product is in stock).

  6. Why are there no prices on the website?


    We do not have prices on our website because we consider every order unique. Often the price can change depending on quantity and how many letters are being engraved. If you would like to know the price of a product you see on the website please call (250) 861-4747 or email and we will happily provide you with a quote.